Shipping and return policies for Richard Evans

Shipping Info

Items sold in the UK will be shipped by Royal Mail and for the rest of the world, items will be shipped by air mail. All CDs will be shipped in protective cardboard covers.

Expected delivery timescales –

UK - standard Royal Mail 1st class service schedule.

Europe: delivery aim 4 – 10 days.

Rest of World: delivery aim 7 – 10 days.

For deliveries outside of the UK, Royal Mail does not consider an item lost until 28 days after the expected delivery date.

In case of customs and postal delays, please allow up to 28 days for delivery before contacting us for lost packages.

Please note that any items are not insured whilst in transit.

Cold Star Media cannot take responsibility for damages incurred in transit. If you experience this please contact us and we will try our best and resolve the issue.

If you experience any issues relating to lost or delayed items, please get in touch so that we can investigate further.

Return Policy

Cold Star Media offer a returns policy on all physical items (e.g. CDs) if for any reason you are not satisfied you can return it to us, in perfect condition within 14 days of the date you received the item. We will then issue a full refund for the price you paid for the item (but not the postage and packaging).

Goods returned must be as “new” with no damage. You will be required to cover the cost of postage to return the items.

All returns must be accompanied by original invoice / receipt and a written explanation of why you are returning the goods.

Please contact us to receive the correct address details for a return.

Orders can be cancelled at any time before dispatch for a full refund.

Refunds will be given in the same form of payment you originally used to make the purchase within 14 days of us receiving your return.

We cannot take responsibility for damages incurred in transit such as broken records. If you experience this please contact us and we will try our best and resolve the issue.